Refund Policy
We're committed to your satisfaction and learning journey. Our refund policy reflects our dedication to providing valuable financial education while maintaining fair and transparent practices.
Effective Date: January 15, 20251 Eligibility Requirements
Refunds are available for calirionphe's budgeting basics program under specific circumstances. We understand that sometimes our educational offerings might not align perfectly with your expectations or learning needs.
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Request submitted within 14 days of course enrollment or program access
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Completed less than 25% of the available course materials or modules
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No previous refund requests for calirionphe programs within the past 12 months
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Account in good standing without violations of our terms of service
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Original payment method still active and available for processing
Special circumstances including medical emergencies or unexpected financial hardship may be considered on a case-by-case basis. Documentation may be required to support such requests.
Refund Process Timeline
Submit Request
Complete our online refund form or contact our support team with your request and relevant details
Review Period
Our team reviews your request within 3-5 business days to verify eligibility and circumstances
Decision Notice
You'll receive email notification of our decision with detailed explanation and next steps
Processing
Approved refunds are processed within 7-10 business days back to your original payment method
2 Refund Scenarios
Full Refund
Available when technical issues prevent course access for more than 48 hours within your first week, or when course content significantly differs from advertised curriculum. Processing time: 5-7 business days.
Partial Refund
May apply when you've accessed 25-50% of course materials but face documented extenuating circumstances. Refund amount calculated based on unused content. Processing time: 7-10 business days.
Course Credit
Alternative option allowing you to apply your payment toward different calirionphe programs within 12 months. Ideal when our budgeting basics isn't the right fit but other offerings might suit your needs better.
No Refund
Applies when you've completed more than 50% of course materials, request is submitted after 14-day window, or you've received previous refunds. We may offer alternative solutions or future course discounts instead.
Important Information
Refunds are processed using the same payment method as your original purchase. Bank processing times may add 3-5 additional business days. For international transactions, currency conversion rates at the time of refund processing will apply, which may result in slight variations from your original payment amount.
3 Additional Terms
Promotional discounts and special pricing cannot be transferred to other programs if you receive a course credit. Refund decisions are final and cannot be appealed, though we welcome feedback about your experience to help improve our services.
Group enrollments and corporate training programs follow separate refund policies detailed in your specific agreement. Contact our business development team for information about bulk enrollment refund procedures.
This refund policy may be updated periodically to reflect changes in our programs or legal requirements. We'll notify active users of significant changes via email at least 30 days before implementation.
Questions About Refunds?
Our support team is here to help you understand your options and guide you through the refund process if needed.
Bradford, West Yorkshire
BD8 7NB, United Kingdom
Monday - Friday